vervevault Terms of Service

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Welcome to vervevault. These Terms of Service ("Terms") set out the rules that apply when you visit or use vervevault's website, mobile platform, products, and customer services. By browsing our platform or completing a purchase, you accept these Terms and agree to follow them.

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1. Acceptance of Terms

When you access or use any service offered by vervevault, you confirm that you have reviewed and understood these Terms and consent to be bound by them, together with any applicable laws and regulations. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years of age, or have reached the legal age of majority where you reside, to place orders on this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell vervevault products for commercial purposes without our express written consent.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: If an obvious pricing or typographical error is identified, vervevault may correct the mistake and amend or cancel any affected orders before dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show minor differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on vervevault's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to vervevault and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, vervevault will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase should first be submitted to vervevault's support team for informal resolution.

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9. Changes to These Terms

vervevault may update or amend these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vervevault
• Customer Support Email: [email protected]
• Customer Support Phone: 18179448953
• Physical Business Address: 410 Valley View Dr Unit 1, Azle, TX 76020, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST